Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It doesn't have to be in the original packaging, as long as it is still sellable and can be resold to another cap home.

To complete your return, we require a receipt or proof of purchase via email, i.e. please use the email you ordered from to get in touch and pop your order number in with the cap when returning.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the refund has been requested and is on it's way back to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thecapalog.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
All caps are eligible for a free size exchange, that's just how buying clothing online goes, sometimes we get sizes wrong. Size exchanges are available upto a month after your cap order arrives. Just send an email at hello@thecapalog.com and send your item to:

The Capalog
Office 2
Salts Piazza Offices
Salts Mill
Victoria Road
Saltaire
West Yorkshire
BD18 3LA

For more info please go to the Sizes/Exchanges page.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

The Capalog
Office 2
Salts Piazza Offices
Salts Mill
Victoria Road
Saltaire
West Yorkshire
BD18 3LA

You will be responsible for paying for your own shipping costs for returning your item. The Capalog is not responsible for the return shipping costs.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.