IN A NUTSHELL:
- CAPS ARE MADE IN SMALL WEEKLY BATCHES
- THE CUT OFF FOR EACH BATCH IS WED AT 12PM (MIDDAY/NOON)
- BATCHES LEAVE THE BUILDING, TWO DAYS LATER ON FRIDAYS
- ALL CAPS ARE SENT FREE 1ST CLASS SIGNED FOR.
(shipping is included in the cost of the cap)
CORONA UPDATE & DELAYS (updated 12th May 2021):
The last few weeks, orders have been arriving on 1-2 working days after dispatch. So that means most arrive on mon/tuesdays after dispatching on fridays for the regular batch.
Please note most orders are 1-2, but it seems like the odd one is delayed. There has not been a pattern, but so far (touch wood) ALL orders have been eventually arriving.
All caps are sent using large letter 1st class signed for. When your order leaves the building you will get an email with the royal mail tracking number, please note, this will only update when it's gets to you though. If track and trace says:
"Sorry, we're currently unable to confirm the status of your item" don't panic! It says this until they attempt to deliver. "Signed for" only shows an update after delivery. Most of the caps are also being sent out in large letter boxes, so your postie can post them through the letterbox if you are not in.
Service Updates for Royal Mail can be found here.
If you have had trouble with post recently, then please drop a separate email or dm on instagram and your cap can be sent tracked or courier instead to make sure it gets there.
HOW LONG DOES IT TAKE TO MAKE/SEND OUT?
All the caps are made and sent in batches. This means more can be made at a time, they can be cheaper for you as a customer in the long run AND more importantly it means fabric buying and therefore waste can be kept to a minimum.
Why is fabric waste important? Because we're all about slow fashion and sustainability here. Controlling the whole system so it doesn't rely on funding or gambles and creating a better stronger future for all involved.
Batches are made up every week on wednesdays and thursdays, and then sent every week on a friday.
Delivery is included when ordering a cap at The Capalog. That's right, delivery is completely FREE. So with any luck you will get your cap on the saturday* at your choice of address. *subject to 2020 covid crumby delays now
For the latest dispatch date see the banner at the top of the page, but all you need to do is order by each wednesday at 12pm to get it added to that weeks batch.
Because the caps are made to order we send them signed for so we can track them if needed & your hard earned pennies are not lost in the mail.
All the caps are sent in large letter boxes, designed to get through the letterbox and minimise contact as much as poss.
The boxes used for the caps are made from card, so they are eco friendly & recyclable. The tape used to seal the box is recyclable and the caps are also packaged in compostable plastic sleeves to keep your cap as protected as possible in the mail.
So please pop your packaging in your recycling/compost if you have access to one.
Gift boxes are also available here for anyone ordering a cap as present. If you would like your cap sent in a gift box, then either add it to the cart with your cap choice or select it when you get to shipping.
WHY CAN'T YOU SEND THEM OUT STRAIGHT AWAY?
The Capalog wants to be a part of the change in the fashion industry and the only way to do that is to change the system. We believe in slow fashion here and fast fashion has taken over a little bit and unfortunately that means that behind the scenes a lot of waste gets created. This is either from collections that are churned out each year, without guarantee of sale or unsold items. This has a knock on effect as bigger brands try to keep control of all their outgoings and still make a living from sales, which often leads to workers not being paid enough.
It's great when the unsold stock becomes a sale and you get a bargain, yay...
BUT it's never as simple as that. There needs to be a better balance and we need to work towards that!
For one, workers who have to provide for their families rely on that wage. Not just here where they are being stitched, but throughout the whole chain, which goes right down to the weavers and suppliers.
And two as humans we're not predictable and why should we be? We're all individual & life isn't predictable either. So why spend lots of time making things that might sell? Would you work each week without a guaranteed pay at the end of the week?? At The Capalog we want to create a realistic system where no promises that can't be met are kept and also bring a little bit of respect for the craft & skill of making things back & well to make sure humans are looked after.
It is impossible to describe the whole situation on a shipping page, but for more info we strongly recommend checking out the movie "True Cost" (it was on Netflix). Or stay tuned as we talk about it more and see what we can do to shift the whole situation towards a better future!